ASK Holdings is aware of the importance of the personal information that our customers provide to us (such as their names, addresses, phone numbers and so on). We believe that the strict protection and management of this information is one of our company’s key activities, and that this is also our social responsibility. In response to the trust that we receive from our customers, we have established a personal information protection policy compliant with the JIS Q 15001 standard, so that our customers can continue to do business with us and use our services without anxiety.
Regarding the protection of personal information, in addition to the JIS standards, ASK Holdings is compliant with laws regarding the protection of personal information, as well as various laws and regulations concerning the protection of personal information along with information security standards that have been created by government agencies and organizations within the industry.
ASK Holdings pledges to prevent any unauthorized access to or the loss, destruction, falsification or leakage of any personal information that we have received. We also pledge to take measures for the correction of any deficiencies in the same, and further promise that we will never lend, buy or sell said information. We will apply the appropriate management rules for the handling of personal information according to the content of our operations, by following the above standards in how it is collected, used, provided and outsourced. In order to maintain personal information safely, we have established a manager in charge of protecting personal information. This person is responsible for actively implementing internal training and taking safety-related measures regarding said information. We have established our internal organization so that we can internally monitor whether the personal information we receive is sufficiently protected, and all of our employees work as a team towards stringently protecting such information.
ASK Holdings collects personal information in order to process orders for our products and services, to provide samples and charge for services rendered, to give questionnaires, to register users for e-mail and fax-based distribution services, and to register users for members-only services.
The personal data retained by ASK Holdings is as shown below. Basically, we collect names, postal codes, addresses, phone numbers, genders, ages, e-mail addresses, purchase histories, delivery addresses, preferences as to whether direct mail or e-mail is to be used, letters and replies to questions regarding order details and other communication. Depending on the service used, we may also inquire about credit card numbers and expiration dates, credit card company names and cardholder names. However, customers are not obligated to reply with this information. Note that some services may not be available if you do not provide specific personal information.
We may use the personal information that we have retained in the event that we need to reply to a customer inquiry, confirm whether the users of various services are registered, get in touch with our customers, check the customer’s purchase situation and so on. We also provide personal information to outsourced vendors within necessary limits in order to take phone calls, send out e-mail magazines and so on. In such cases, we protect said personal information by following the procedures laid out by our company.
ASK Holdings will not disclose or provide the personal information entrusted to a third party without the consent of the person in question.
ASK Holdings will not disclose or provide your personal information to any third party without your consent.
Regarding the protection of personal information, in addition to the JIS standards, ASK Holdings is compliant with laws regarding the protection of personal information, as well as various laws and regulations concerning the protection of personal information along with information security standards that have been created by government agencies and organizations within the industry.
Please contact us as shown below if you wish to disclose, correct or delete your personal information, or if you have any other questions or inquiries regarding said information. We will process your request appropriately and quickly, in accordance with our procedures for complying with requests for disclosure and related matters. Note that we may need to confirm your identity when we receive your inquiry.
[Secretariat for the Protection of Personal Information]
Phone: +81.26.221.2211 (from 9:00 a.m. to 5:30 p.m., excluding weekends and holidays)
Fax: +81.26.221.1155
E-Mail: privacy@ask.gr.jp
April 1, 2010
ASK Holdings Co., Ltd.
So Takahashi, Chief Executive Officer
Feel free to contact us if you’d like to
inquire about our products and services.
Business hours: 9:00 a.m.–5:30 p.m. weekdays
(excepting Golden Week, the summer holiday season, New Year’s holidays and days off specified by ASK
